Blattberg, R. C. Database marketing [Electronic resource] : analyzing and managing customers / R. C. Blattberg, B. Kim, S. A. Neslin. - Electronic text data. - New York, NY : Springer, 2008. - (International series in quantitative marketing, ISSN 0923-6716 ; 18). - ISBN 978-0-387-72579-6 : Б. ц.