Business process management workshops [Electronic resource] : BPM 2010 international workshops and education track, Hoboken, NJ, USA, September 13-15, 2010 : revised selected papers / ed. M. Muehlen, J. Su. - Electronic text data. - Berlin ; Heidelberg : Springer, 2011. - (Lecture notes in business information processing, ISSN 1865-1348 ; 66). - ISBN 978-3-642-20511-8 : Б. ц.