Technology systems and management [Electronic resource] : first international conference, ICTSM 2011, Mumbai, India, February 25-27, 2011 : selected papers / ed. K. Shah [et al.]. - Electronic text data. - Berlin ; Heidelberg : Springer, 2011. - (Communications in computer and information science, ISSN 1865-0929 ; 145). - ISBN 978-3-642-20209-4 : Б. ц.